Digital poverty is having a significant impact on housing associations. Tenants who are living in digital poverty are at a disadvantage in many ways. They may have difficulty accessing essential services, such as online banking and healthcare. They may also have difficulty communicating with their housing associations and accessing support services.
This is having a number of consequences for housing associations. It is making it harder for tenants to manage their finances, to access healthcare, and to participate in education and employment opportunities. It is also making it harder for housing associations to communicate with their tenants and to provide them with support.
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